Free over £50 (UK)
Pre-paid Customs
EU, NO, CH, USA, CA
USA - Delivery Duty Paid (DDP)
Shipping for our customers in the USA is still as easy as before the revocation of the 'de minimis' rule on August 29 2025.
We now ship all orders to the USA on a DDP basis, which means we cover US customs tariffs and your order should reach you without any customs delay. You won't have to pay any additional fees to US customs to receive your package.
EU Countries, Norway and Switzerland - Delivery Duty Paid (DDP)
If your delivery address is to any of the 27 EU member states, to Norway or Switzerland, it's just like making a local purchase in that country. Miso Paper web site prices include the local VAT (sales tax) and the local postal service will not request any import or admin fees from the recipient.
Canada - Delivery Duty Paid (DDP)
Ordering from Canada is now just like making a local purchase. The applicable sales taxes will be included to pay at checkout, once you have provided your delivery address including provence. The package will then arrive to you directly and you will not be requested to pay any import fees.
Jersey & Guernsey
UK VAT will not be applied to your order. Please refer to your local customs authorities for information on import duties you may have to pay.
PS. Orders to Isle of Man have UK VAT applied in the normal way.
Rest of World
Please refer to the "All Other Countries" section of main delivery information page.
Combined
International Shipping
Save on postage - combined order shipping
We are happy to post multiple orders together for international customers, to save on postage. This allows you to place orders as needed for limited edition items and avoid that FOMO feeling!
1: Place orders you wish to have held:
Select "Hold & Combine" as your shipping method when placing orders. Every order must have the same email address.
2: Tell us when to ship:
When you are ready to have your orders shipped, click here to pay for your shipping.
30 day limit
Please note that the maximum allowed time from your first order to shipping is 30 days, after which your orders may be cancelled.
Please let us know ASAP by replying to your order confirmation email, or using the contact form. If the order has not yet been dispatched then we will update the status on our side and refund the shipping already paid.
If you wish for orders to be held for more than 30 days, you must get in touch to let us know. You can do this by replying to an order confirmation email, or via the contact form.
We don't offer this service as standard to our UK customers, because postage charges are lower.
We do try and look out for multiple pending orders for the same customer, so we can send them together and refund some postage.
If you are a UK customer and wish to combine specific orders, please get in touch by replying to an order confirmation email, or using the contact form.
Under the EU Consumer Rights Directive (2011/83/EU, as amended), EU customers may withdraw from an online purchase within the applicable withdrawal period.
We have always accepted withdrawal requests from all customers. This form provides a simple way to submit a request that meets the specific EU requirements.
For questions about your order or anything else, please use our Contact us page, or simply reply to your order confirmation email.
