INTERNATIONAL SHIPPING INFORMATION

UK VAT at 20% is no longer applied to orders going outside the UK.

If your delivery address is outside of the UK, the prices you see throughout the web site are now 20% lower.

HOWEVER, please be aware that you are likely to be charged import taxes by your own country, at the local VAT (sales tax) rate.

EU Customers

Please ensure you are aware of the new EU import rules from 1st July 2021.

From this date, VAT will be charged at your local rate on ALL orders to the EU regardless of value – typically 20% of the declared order value. The exemption for goods valued up to €22 will no longer apply.

International Shipping Discounts

Shipping costs have unfortunately increased since the pandemic. To try and to help, I am now offering the following discounts:

  • £5 DISCOUNT on shipping cost for orders over £100
  • £8 DISCOUNT on shipping cost on orders over £200

These discounts are available to ALL international customers and are applied automatically at checkout.

This new EU law also brings other customs requirements that make it more difficult for small businesses like Miso Paper to ship to Europe. Please be assured, I am always doing my best to offer the most reliable and cost effective shipping options to all countries and especially the EU.

International Shipping Methods

Orders are shipped via DPD or DHL, available options change according to the country of destination and will be visible on the checkout page. All orders shipped have a tracking number. You will be sent your parcel tracking number via email once your order ships and you will be able to track it online following the link provided in the email. 

Cost: Add your items to the basket to see the shipping costs and delivery options on the checkout page. Costs vary according to destination country and parcel weight. If there isn’t a shipping option available for your country, please contact us.

Orders may sometimes take longer to arrive due to customs checks in the country of destination. This is due to random chance and something we cannot control.

Import Duty for International Orders

Orders dispatched to other countries outside the UK may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country’s government.

If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Returns Following Unpaid Duty

Please note that if you decide not to pay customs duty and your package is returned to us, your refund will exclude the following:

  • Standard cost of shipping (prior to any of the discounts below)
  • DPD/DHL customs admin fee (up to £5)