EU Countries, Norway and Switzerland - Delivery Duty Paid (DDP)

If your delivery address is to any of the 27 EU member states, to Norway or Switzerland, it's just like making a local purchase in that country. Miso Paper web site prices include the local VAT (sales tax) and the local postal service will not request any import or admin fees from the recipient. 

Jersey & Guernsey 

UK VAT will not be applied to your order. Please refer to your local customs authorities for information on import duties you may have to pay.

PS. Orders to Isle of Man have UK VAT applied in the normal way.

Rest of World

If your order is to be delivered to any other country, please check out our general International Shipping Information.

All Other Countries

If your delivery address is outside of the UK, the prices you see throughout the web site are 20% lower than in the UK, because we don't add UK VAT (sales tax). 

HOWEVER, please be aware that you are likely to be charged import taxes by your own country, at your local rate.

The amount you will be charged will reflect the declared value of your order at customs.

If you would like clarity on the exact amount we will declare, please contact us. Simply reply to your order confirmation email as soon as possible (before we have shipped it).

International Shipping Methods

Orders are shipped via Royal Mail, DPD or DHL, available options change according to the country of destination. All orders shipped have a tracking number. You will be sent your parcel tracking number via email once your order ships and you will be able to track it online following the link provided in the email. 

Cost: Add your items to the basket to see the shipping costs and delivery options on the checkout page. Costs vary according to destination country and parcel weight. If there isn’t a shipping option available for your country, please contact us.

Orders may sometimes take longer to arrive due to customs checks in the country of destination. This is due to random chance and something we cannot control.

Import Duty for International Orders

Orders dispatched to other countries outside the UK may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country's government.

If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Returns Following Unpaid Duty

Please note that if you decide not to pay customs duty and your package is returned to us, your refund will exclude the following:

    • Standard cost of shipping (excluding any of the discounts above)
    • Customs admin fee (up to £5)